Accessibility information
Access for customers with mobility impairments
- level access from the car park
- changing place facility
- two accessible changing rooms with a shower
- additional accessible toilets (left and right-hand transfer)
- level access to pool changing
- low-level reception counter
- Poolpod or ladder access to main and activity pools, shallow steps to teaching pool. Further details on Poolpods can be found on their website
- larger lockers for crutches or walking sticks
- sensor taps and toilets
- automatic entrance doors
- chairs in reception
- staff will assist where required with access gates
- blue badge parking bays with electric hook-up if required
- lift to the first floor for gym, studio and spectator access
- the gym has a range of machines that can be adapted to individual needs
We ask customers to remove their shoes before entering the changing village. If this affects your balance and stability, please leave them on.
Access for customers with hearing impairments
There is a hearing loop at reception.
Access for customers who have visual impairments
- information available in different formats on request
- high contrast colour on some lockers
- braille on significant signs
- staff will guide you to the poolside if requested
Access for customers with learning/cognitive impairments
- standardised signage across all the centres making navigation easier
- instructions on sensor taps and hand dryers
- neutral floor coverings
Access for customers who have Autism or sensory difficulties
- reception can be busy with queueing during peak periods
- the pool hall can be a little noisy during busy periods
- lifeguards use whistles to attract people's attention
- if we plan to test the fire alarm, an announcement will be made beforehand